kala88 Privacy Policy
Keeping your personal information secure is our highest priority. This policy describes in detail how kala88 collects, uses, and stores your information.
About This Policy
kala88 is a trusted online casino and betting platform in Bangladesh. We believe that your personal privacy is a fundamental right. This Privacy Policy ("Policy") effectively describes how kala88 ("we", "our") manages the personal information collected from you while you use our website kala88.cam.
This Privacy Policy applies to all registered members and visitors who use our services. By using our platform, you are considered to have given your consent to the terms of this policy. We strongly request that you do not begin using the platform without first reading this policy.
Our services are intended for adults aged 21 and above only. If any minor attempts to register on our platform, we reserve the right to close their account and will immediately delete any information collected.
Types of Information Collected
We collect different types of information based on your relationship with kala88. A detailed description of that information is provided below.
Personal Identification Information
The information you provide at the time of registration includes:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport number (for identity verification)
- Current residential address
Financial and Transaction Information
For secure payment processing, we collect:
- bKash, Nagad, Rocket or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Betting and gaming transaction information
We do not store full card numbers or banking PINs. All financial information is protected through SSL encryption technology.
Technical and Usage Information
When you use our platform, we automatically collect certain information:
- IP address and device type
- Browser version and operating system
- Page visit time and duration
- Login and logout timestamps
- Gaming session information and preferences
Methods of Data Collection
We collect your information in several ways. Your informed consent is ensured at every step.
Direct Collection
You provide information to us directly through registration forms, account updates, payment forms, and contact with customer support. Providing this information is entirely voluntary, however some services may not be fully accessible if certain information is not provided.
Automatic Collection
When you visit our website, certain information is collected automatically through cookies, log files, and web beacon technology. This information is primarily used to improve the functionality of the site.
KYC Verification
To ensure secure transactions and responsible gaming, we collect identity verification documents as part of the Know Your Customer (KYC) process. This may be a photo of a national ID card, passport, or other government-issued document.
Purpose of Data Use
kala88 uses your personal information only for specific, clear, and lawful purposes. The uses of your information are listed below:
Account Management
- Registration and account verification
- Ensuring login security
- Updating account settings
- Assisting with password recovery
Financial Transactions
- Processing deposits and withdrawals
- Distributing bonuses and rewards
- Maintaining transaction history
- Fraud prevention and security
Customer Support
- Providing 24/7 live chat support
- Resolving complaints and troubleshooting issues
- Sending responses via email
- Account-related notifications
Responsible Gaming
- Monitoring gaming patterns
- Identifying problematic gaming behavior
- Providing voluntary break options
- Assisting with setting deposit limits
Analytics and Improvement
We analyze data to improve service quality, introduce new games and features, and enhance the user experience. This analysis is generally conducted at an aggregate level, where no individual can be separately identified.
Data Storage and Security
To ensure the protection of your personal information, kala88 has adopted both technical and administrative security measures.
Technical Security Measures
- SSL Encryption: All data transmission on our site is secured by 256-bit SSL encryption.
- Two-Factor Authentication: Two-factor authentication is provided for additional account security.
- Firewall: Robust firewalls and intrusion detection systems are in place at the server level.
- Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
- Data Backup: Regular backups of data are maintained in a secure and encrypted location.
Data Retention Period
We retain your information only for as long as necessary. Information of active account holders is stored for the entire duration that the account remains active. Even after an account is closed, certain information may be retained for a defined period where required for legal obligations, security needs, or dispute resolution. Transaction information related to anti-money laundering is retained for the period prescribed by law.
Staff Data Access Policy
Our staff are given access only to the information necessary to carry out their responsibilities. All staff are bound by strict confidentiality agreements. Provisions are in place for strict disciplinary action against any breach of confidentiality.
Sharing Information with Third Parties
kala88 never sells or rents your personal information. However, in specific circumstances, limited information may be shared with selected third parties.
When Information Is Shared
- Payment Processors: Payment service providers such as bKash, Nagad, Rocket or Upay receive the minimum information necessary to complete a transaction.
- Game Providers: Our game partners including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive the information needed to ensure fair play for the player.
- Legal Obligations: Information may be provided where necessary to comply with lawful instructions from government authorities or courts.
- Fraud Prevention: Cooperation with relevant authorities may occur to prevent fraudulent activity or money laundering.
When Information Is Not Shared
We do not send your information to third parties for marketing, advertising, or any other commercial purpose. There is no provision to share any information with our business partners or affiliated entities either, unless you have given explicit consent.
International Data Transfers
Our servers or service providers may be located in other countries. Wherever data is transferred, we ensure that the protection standards described in this privacy policy are maintained and that appropriate data protection measures are in place.
Cookies Policy
Our website uses cookies — these are small text files stored on your device that help improve the functionality of the site.
Essential Cookies
These cookies are essential for the core functionality of the site. They are used for tasks such as maintaining login sessions, security verification, and saving language preferences. Without these cookies, the site will not function properly.
Functional Cookies
These cookies are used to remember your preferences and settings, such as language preference, game settings, or display preferences. They make your experience easier and more comfortable.
Analytics Cookies
We use analytics cookies to monitor and improve site usage. They help us understand which pages are visited most, where issues are occurring, and how the service can be improved. Data collected from these cookies is analyzed in aggregate.
Cookie Controls
You can disable or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause some parts of the site to not work properly. The method for controlling cookies differs across browsers — check your browser's help section for details.
Your Rights
If you have an account with kala88, you have certain rights regarding your personal information. We are firmly committed to respecting these rights.
Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
Right to Correction
You have the right to correct or update any inaccuracies or incomplete information in your data.
Right to Deletion
In certain circumstances, you have the right to request the deletion of your personal information, though exceptions apply in cases of legal obligations.
Right to Restrict Processing
You may request that we limit the processing of your data, particularly if there are concerns about its accuracy.
Right to Object
You have the right to object to the processing of your data for certain reasons, especially against its use for marketing purposes.
Right to Data Portability
You may request a copy of your data in a structured, machine-readable format.
Exercise Your Rights
To exercise any of the rights above, please contact our privacy team. We will respond to your request as soon as possible after verifying your identity.
Email: [email protected]
Support: Requests can also be submitted via 24/7 live chat.
Children's Privacy
For Ages 21+ — Strict Policy
kala88 services are intended for users aged 21 and above only. We do not knowingly collect any personal information from minors.
We follow an age verification process at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated data. If a parent or guardian believes their child is using our site, please contact us and we will take prompt action.
Policy Changes
Our Commitment Regarding Updates
kala88 may update this privacy policy from time to time. This may be necessary due to changes in services, the addition of new technology, legal requirements, or business changes.
Whenever there are significant changes to this policy, we will notify you in the following ways:
- A notification will be sent to your registered email.
- The "Last Updated" date at the top of this page will be changed.
- You will be informed of the changes upon your first login after the update.
If you continue to use the platform after an update, you will be considered to have accepted the new policy. If you do not agree with the changes, you will have the option to close your account.
Related Policies
Alongside this privacy policy, we encourage you to read the following policies as well:
- Terms & Conditions — All terms governing the use of our services
- Responsible Gaming — Guidelines for healthy gaming
- About Us — An introduction to the kala88 platform
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team.
Contact Us
Our customer support team is available 24 hours a day, 7 days a week to assist you in Bengali. You may use the following contact methods for any privacy-related matters:
Live Chat
24/7 instant support
Chat directly with our Bengali-speaking support team
After receiving your request, we will respond as soon as possible. We may need to ask for some information to verify your identity.